The Customer Service Technician position includes direct telephone contact with customers to document and aid in the resolution of product concerns, complaints, and service-related issues. Candidate should have excellent communication and troubleshooting skills, a technical inclination as well as strong computer knowledge. Responsibilities include heavy telephone contact with customers and outside service technicians completing onsite customer service within the USA. Assist sales team with customer relations, order processing and computer input of data. Candidate must be reliable, organized, detail oriented and able to work both independently and as a team within departments.
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